TechEquity Episodes

Overview: We dive into the journey of Jomo, whose three decades in healthcare have been dedicated to improving access, with a special focus on LA County’s transformative eConsult system. We explore how this tool slashes specialist wait times from months to days for underserved populations, discuss the concept of “return on value” as a fuller measure of healthcare innovation, and reflect on the tension between profit, impact, and equity. Our conversation highlights the ways technology can lift th...

Overview: We dive into the inspiring stories of Dr. Fernandez and Dr. Gigi Magan family medicine physicians and co-founders of Alma First . We explore the challenges they observed during the pandemic with digital health disparities in underserved communities and how those moments sparked their mission to promote digital health equity. Together, we discuss the importance of digital health navigators, training pre-health students through equity-centered curricula, and practical ways they introduc...

We explore the potential of centralized contact centers in healthcare with Patty Hayward, the general manager of healthcare and life sciences at Talkdesk . Drawing from her extensive experience and personal stories, such as her mother's medical journey, Patty illustrates the critical need for better communication and coordination within healthcare systems. We delve into how centralization, aided by AI and modern technology, could improve patient care by offering timely, personalized interaction...